Do you have hourly or daily rates?
We do not have hourly or day-wise rates. Our rates are dependent on the workmanship/skillset required and time needed to complete the work. However, the rates may not always be directly proportional to the time spent on the work.
Do you offer 'before 9 AM' and 'post 7 PM' services?
Presently we do not offer a before 9 a.m or a post 7p.m service.
Do you provide warranty or guarantee for the materials or spare parts?
Our Plumbers shall help you in the procurement of spare parts/materials from standard shops. However, Gooesy will not be responsible for the quality of the spare parts; it lies on the manufacturer/seller of the same. The Plumber should submit the original copy of the bills to you at all times.
Do your rates include the cost of materials (spare parts) also?
All our rates for Plumbing services are only for Labor Charges. They do not include the cost of materials. Our Plumbers will tell you what all materials (spare parts) is required for the job. You can choose to buy the materials yourself, or our Plumber will buy the same for you. Always insists for bills, in the later case.
Is it safe for me to allow your Plumber in my home?
It is absolutely safe for you to trust our Plumbers. All our Plumbers go through a round of background verification before being hired. Moreover, our Operations Team is always in constant touch with the Plumbers while the work is being done.
What are your rates?
We have rate cards visible on the APP and Web. Rate cards have prices for most of our services. For certain services, it is important for our Plumbers to make an inspection at your house, evaluate the scope of work and then give prices.
What if I am not happy with the service or the service provider?
If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc please report it to our Customer Support Desk at 95005 22020 or mail us at support@gooesy.com. It is advised to do this within 24hrs of your service
What is the difference between a 'minor' and 'major' work?
There is no such thing called a minor work or major work. Our rates are dependent on the workmanship/skillset required and time needed to complete the work. However, the rates may not always be directly proportional to the time spent on the work.
What is the validity of the quote provided by GOOESY
You can have full faith in the quote provided by GOOESY. Every single quote submitted to the customers are diligently checked and verified by our Operation Managers. However, if you still feel that the quote is on the higher side, you can always call up GOOESY and ask for a justification.
Why are your rates higher than that of the local Plumbers?
All our Plumbers are qualified and highly experienced professionals with proper background checks & verifications done, such that your safety is never compromised. Also we offer a 7 day warranty on our service. If the problem recurs within this time period, we will re-do the job free of cost.